Hardware Products Purchases and Licenses Terms

The Platform
- The Most Comprehensive Cloud Network Security Platform on the Market
  The iboss cloud platform delivers all network security capabilities in the cloud via a SaaS offering. This eliminates the need for traditional network security appliances allowing organizations to secure network traffic from anywhere, at any scale, while reducing costs and complexity.
  
  The future of network security is in the cloud and iboss can make that a reality today as a robust implementation of the Gartner SASE model.
  Read the Gartner SASE Report
- Secure Cloud Gateway
  Network Security as a Service, delivered in the cloud, protects users and devices regardless of location
- Eliminate Network Security Appliances
  Move network security to the cloud and save on infrastructure costs and appliance management overhead
- Best Malware Defense
  Industry leading signature-less malware engines and threat feeds
- User and Group Based Policies
  Flexible policies can be created to increase productivity while ensuring security
- Detailed Logging and Reporting
  Provide clear visibility into cloud use to reduce infections and gain insight
- CASB Cloud App Visibility & Controls
  Comprehensive CASB controls for visibility into cloud application use
- Inspect SSL Traffic
  Easily and selectively inspect encrypted SSL/TLS traffic at scale using the elasticity of the cloud
- Secure Mobile Users
  Secure user Internet access wherever they roam
- Cloud DNS Protection for BYOD and Guest Networks
  Easily secure guest networks by pointing their DNS to iboss cloud
- Easily Protect All Operating Systems
  Native support for all Operating Systems for seamless protection
  - Windows
    Seamless web security for Windows with easy deployment
  - Mac iOS and OSX
    Seamlessly secure Apple iOS and OSX devices with native Apple integration
  - Chromebook
    Extend filtering and compliance across Chromebooks
  - Secure Android Devices in the Cloud
- Dedicated Cloud IP Addresses
  Retain a unique IP Address identity in the cloud
- Extend into Private Cloud
  Extend iboss cloud into Private Cloud
- Outbound Firewall Protection
  Outbound Firewall Protection That Extends Beyond the Physical Network Perimeter
- Cloud Infrastructure Protection for Azure and AWS
  Easily protect cloud workloads in Azure and AWS
- iboss + FireEye Cloud Network Security
  Deliver advanced threat protection regardless of location
For Business
- Mitie Switches to iboss For Fast and Secure Connections
  Mitie, a Global Provider of Smart Spaces, successfully migrates 8,500 devices from Zscaler to iboss in under 3 weeks.
  View Case Study
- Cloud-Based Branch Office Web Security
  Eliminate data backhaul to on-prem appliances from remote offices
- Microsoft Office 365 Features & Integration
  Native Microsoft integrations including Office 365, Microsoft Cloud App Security CASB and Azure
- Stream Cloud Logs to Any External SIEM
  Gain visibility into web activity by streaming real-time log events directly from iboss cloud to your existing logging database or SIEM
- Ensure GDPR Compliance
  The iboss cloud allows admin configurable zones to ensure cloud security is applied while meeting regulatory requirements
- Integrates with your security stack
  Easily integrate iboss cloud with your existing workflows using a 100% open API
- Terminal Server Protection in the Cloud
  User based policies and reporting for Windows Terminal Servers
- Make MPLS and SD-WAN More Efficient with Cloud Security
  Send internet traffic directly to the cloud from branch offices to alleviate this load from private site-to-site connections
For Education
- Securing the Oldest and Largest Schools in America
  See how Boston Public Schools uses the iboss cloud to provide secure cloud access to their students and staff of more than 54,000 students across 125 schools.
  View Case Study
- Web Filtering for CIPA Compliance
  Streamline web filtering and CIPA compliance for students whether on campus or at home
- Granular Student Web Activity Reports
  Generate detailed web activity history reports for any student which includes on-campus at home Internet use
- YouTube and Social Media Controls
  Safe access to Google, YouTube and social media including Safe Search enforcement
- Automatic Safe Search Enforcement
  Enforce Safe Search across search engines including Google, Bing, Yahoo and YouTube
- Create Teacher and Student Based Policies
  Flexible filtering polices for teachers vs. students across any device on or off network
- Cloud Web Security for One to One Initiatives
  Easily take home devices in the cloud to ensure CIPA compliance at all times
- Identify High Risk Students and Web Activity
  Helps detect at-risk and high-risk students sooner to avoid tragedies
- Ensure Fast Connections During State Testing
  Achieve seamless and uninterrupted state testing
- iboss Classroom Management
  Visually monitor the activities of all of your students, from any location
For MSPs
Resources
- IDC Research Study on iboss
  IDC research study shows organizations report they have significantly reduced risk related to security breaches, non-compliance, and revenue-impacting security events with iboss cloud even as they establish a more cost-effective security environment by minimizing hardware and bandwidth requirements.
  View IDC Report
- Awards
  The most award winning cloud network security platform on the market
- Trusted By Customers Worldwide
  Trusted by the largest and most demanding organizations around the world
- FAQ
  Get answers to frequently asked questions
- Reviews
  Recognized by industry experts as the leading SaaS network security platform
- Blog
  Learn more about features and capabilities on the iboss blog
- Solution Briefs
  Detailed solution briefs covering Microsoft Office 365 integrations and more
- Case Studies
  Learn how the iboss platform has been leveraged by leading organizations around the world
- Cloud Compliance
  The iboss global cloud fabric meets industry standards and certifications, including SOC1, SOC2 and ISO compliance
- Patents
  The iboss platform is protected by over 200 issued and pending patents
- ROI Calculator
  Calculate the savings delivered when transitioning from network security appliances to the iboss cloud platform
- Demo Videos
  View videos and demos of the iboss cloud platform
- News
  See iboss in the news
- Technology Alliances
  The iboss cloud platform extends capabilities with leading technology alliances
- Careers
  Join the iboss team
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iboss Hardware Products Purchases and Licenses
Terms and Conditions

(Updated effective as of December 1, 2018)

The following terms and conditions apply to Hardware that iboss customers (each, a “Customer” or “You” or “Your”) purchase or license from iboss in connection with their subscription to a Service. These terms are subject to and incorporated into the iboss Terms of Service Agreement. Capitalized terms used herein but undefined have the meanings given to such terms in the Terms of Service Agreement.

1. HARDWARE PURCHASES AND LICENSES

a. Purchased Hardware. If Customer elects to purchase Hardware from iboss, then iboss agrees to sell to Customer, at the price(s) set forth in the Quote, and per the terms and conditions set forth below, the Hardware described in the Quote (“Purchased Hardware”). Within sixty (60) days of the original purchase date of Purchased Hardware, Customer may elect to upgrade the Hardware model. If Customer elects the upgrade, then iboss will credit the original Hardware purchase toward to the upgraded Hardware purchase price, provided that Customer returns the original Purchased Hardware to iboss in good working condition, without damage (other than ordinary wear and tear), within thirty (30) days of electing the upgrade.

b. Licensed Hardware. If Customer elects to license Hardware from iboss, then for the period of time specified in the Quote, iboss agrees to license to Customer, at Customer’s designated location(s), the Hardware described in the Quote (“Licensed Hardware”).

i. Title to the Licensed Hardware shall remain with iboss or its suppliers. Customer shall have no right or interest in or to the Licensed Hardware except as expressly provided in this Agreement, and Customer shall possess the Licensed Hardware subject and subordinate to iboss’ rights. Customer will, at its own expense, keep the Licensed Hardware free and clear from any liens or encumbrances of any kind (except any caused by iboss) and will indemnify and hold iboss harmless from and against any loss or expense caused by Customer’s failure to do so. Customer shall give iboss immediate written notice of any attachment or process affecting the Licensed Hardware or title to it.

ii. Customer shall not remove, alter or destroy in any way any Licensed Hardware, or any label on it, without iboss’ prior written consent. Customer may not affix or install any accessory, addition, upgrade, equipment or device on to the Licensed Hardware unless iboss expressly approves in writing. Customer will, at its own expense, keep the Licensed Hardware in good repair, appearance and condition, subject to normal wear and tear. Customer will be liable for the costs of repair or replacement of Licensed Hardware if damaged or lost due to theft, negligence, intentional acts, unauthorized acts or other causes within the reasonable control of Customer, its agents or employees. Customer agrees to maintain adequate insurance, or to self-insure, for the repair and/or replacement costs for any Licensed Hardware for which Customer is responsible per this Section 1.b.ii. and Section 5.b., below.

2. HARDWARE PARTS. Parts for Licensed Hardware or Purchased Hardware may be new or refurbished. Spare parts also may be new or refurbished. System capacity, per the Hardware specifications, may vary based on Customer configuration options or internet usage conditions.

3. SHIPMENT/DELIVERY. Absent specific delivery or shipping instructions, iboss will ship Purchased Hardware and/or Licensed Hardware, as applicable, to Customers via a method that iboss deems appropriate. Customer agrees to pay all transportation charges and costs associated with the shipment of Hardware, including any special or export packaging requested or required under the circumstances, as iboss determines. Title (in the case of Purchased Hardware) and risk of loss (in the case of both Purchased Hardware and Licensed Hardware) shall pass to Customer at the time the Purchased Hardware or Licensed Hardware, as applicable, is picked up at the delivery location.

4. INSTALLATION SUPPORT. iboss will provide telephone and email support (858.568.7051; [email protected]) to assist Customer’s installation of the Hardware. Additionally, iboss will provide warranty support for the Hardware as specified in Section 6, below.

5. RETURNS AND EXCHANGES

a. Purchased Hardware. Except for Purchased Hardware that You return (a) per the Upgrade election described above in Section 1, or (b) pursuant to a warranty claim per Section 6, below, iboss does not accept Purchased Hardware returns. From time to time, iboss may, in its reasonable discretion, exchange Purchased Hardware or portions of Purchased Hardware for a Customer. Any exchanges will be made in iboss’ discretion and at iboss’ cost for packaging and shipping the exchanged Hardware.

b. Licensed Hardware. Customer must return the Licensed Hardware, at iboss’ cost for shipping the Hardware, within ten (10) days following the expiration or termination of the Service. Licensed Hardware returned more than thirty (30) days following the Service expiration or termination date (the “Return Period”) will not be accepted. Customer shall be liable to, and agrees to pay iboss for the cost of replacing or fixing Licensed Hardware lost or returned damaged, as determined in iboss’ sole discretion, or returned after the expiration of the Return Period.

6. WARRANTY

a. Warranty Periods.

i. Purchased Hardware: iboss warrants to the original purchaser only that Purchased Hardware shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the original purchaser’s date of purchase.

ii. Licensed Hardware: iboss warrants that Licensed Hardware shall be free from defects in materials and workmanship under normal use during the license term.

b. Remedies:

i. If a Hardware defect arises and iboss receives a valid warranty claim within the applicable warranty period for Purchased Hardware or Licensed Hardware, as applicable, then iboss will, at its option and to the extent permitted by law, either (1) repair the Hardware at no charge, using new or refurbished replacement parts, or (2) exchange the Hardware with new or refurbished Hardware.

ii. Any replacement Hardware product will be warrantied for the greater of (a) the remainder of the original warranty period, or (b) thirty (30) days, as well as any additional period of time that may be required under the applicable law of the jurisdiction in which the Hardware is purchased or licensed.

iii. If iboss, in its sole discretion, determines it is not practical to replace the defective Hardware, then iboss will refund to Customer the purchase or license price, as applicable, that Customer paid for the Hardware. To the extent permitted by law, these are Customer’s sole and exclusive remedies regarding defective Hardware. This limited warranty is valid only in jurisdictions where iboss, either itself or through an authorized reseller, a distributor, a partner, or an agent, sells or licenses Hardware, and is subject to the applicable warranty laws of such jurisdictions.

c. Obtaining Warranty Service: To obtain warranty service, Customer must obtain a Return Merchandise Authorization (RMA) from iboss’ customer service team by contacting support at 858.568.7051 or [email protected], and deliver the Hardware, in either its original packaging or packaging providing an equal degree of protection, together with proof of purchase or license, to the address specified by iboss. Except where prohibited by applicable law, Customer agrees to pay the cost of shipping the Hardware to iboss. With regard to returns of Purchased Hardware, Customer agrees that upon iboss’ receipt of the Purchased Hardware from Customer, the ownership of the Purchased Hardware transfers to iboss. If iboss determines that the claim is eligible for warranty coverage, then iboss shall bear the cost of shipping the repaired or replacement Hardware to Customer. Any Purchased Hardware returned to iboss without a valid warranty claim or without an RMA may be rejected or returned at sender’s cost (subject to prepayment), or kept for 30 days for sender’s pick-up and then disposed of in iboss’ sole discretion.

If iboss sends Customer replacement Hardware prior to iboss’ receipt of Customer’s defective Hardware, Customer must return the defective Hardware within thirty (30) days of Customer’s receipt of the replacement Hardware. Any defective Hardware not returned to iboss within that thirty (30) day-period will be billed to Customer in the full amount of iboss’ then current sale price for the Hardware.

It is Customer’s responsibility to back up any data, software, or other materials Customer may have stored or preserved on the Hardware. It is likely that such data, software, or other materials will be lost or reformatted during service, and iboss will not be responsible for any such damage or loss.

d. Exclusions and Limitations: This limited warranty applies only to the Hardware manufactured by or for iboss that can be identified by the “iboss”, “FireSphere”, “MobileEther”, or other iboss-related trademarks, trade names, or logos affixed to it. This warranty does not apply to any (a) iboss products and services other than the Hardware, (b) consumables (such as batteries), (c) accessories, or (d) software, even if packaged or sold with the Hardware or embedded in the Hardware.

iboss does not warrant that the operations of the Hardware will be uninterrupted or error-free. iboss is not responsible for damages arising from failure to follow instructions relating to the Hardware’s use.

This warranty does not apply to Hardware or part of Hardware that has been altered or modified (e.g., to alter functionality or capability) by anyone who is not a representative of iboss. Additionally, this warranty does not apply to: (a) damage caused by use with non-iboss products; (b) damage caused by accident, abuse, misuse, spillage of food or liquid or other external causes; (c) damage caused by operating the Hardware outside the permitted or intended uses described by iboss or with improper voltage or power supply; or (d) damage caused by service performed by anyone who is not a representative of iboss. Recovery and reinstallation of software programs and user data are not covered under this warranty. This warranty is void if Hardware is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover).

No iboss reseller, distributor, partner, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term of this warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

e. Implied Warranties and Conditions: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS (INCLUDING WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty or condition, thus the foregoing limitation may not apply to Customer. This warranty gives Customer specific legal rights, and Customer may also have other rights that vary from state to state.

f. Governing Law: This Limited Warranty shall be governed by the laws of the Commonwealth of Massachusetts, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

g. National Statutory Rights: Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods. These rights are not affected by the warranties in this warranty. If You have any questions, please contact iboss at [email protected].