Technical Support Overview

Our support center is staffed by a global team of experienced support engineers committed to your success. We believe that a partnership with our customers is a requirement for success. For this reason, we offer industry leading 12 hour phone support as standard in all our packages along with best in class mission critical support.

Technical Support Center

For general support questions, please visit our convenient online Technical Support Center. When you visit and register, you have access to services enabling you to submit a Support Ticket, browse the Knowledgebase, or try the iboss Troubleshooter, where you can get answers to many common questions.

Advanced Support Options

All iboss deployments include our unmatched 12-hour Standard Support at no additional charge. Customers have the option to purchase Mission Critical Support for additional coverage, including shortened SLAs and 24/7 support. Download this data sheet to learn more.

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