iboss Cloud Services

End User Terms of Service Agreement

1. BACKGROUND.  Customer has purchased a subscription to iboss, Inc.’s secure cloud gateway services through an authorized iboss partner.  This End User Terms of Service Agreement (“Agreement”) governs Customer’s access to and use of the Licensed Software and Services (defined below).  Capitalized terms are generally defined throughout this Agreement and otherwise in Section 2.

2. DEFINITIONS. The following terms have the meanings set forth below:

“Acceptable Use Policy” means iboss’ general rules and regulations governing use of the Licensed Software set forth at https://www.iboss.com/acceptable-use-policy.

“Customer Content” means any information and other content uploaded by Customer to the Services.

“Documentation” means the manuals provided to Customer along with the Licensed Software.

“End-User” means an end-user of Customer who accesses the Licensed Software through a mobile device, computer, and/or computer system.

“Intellectual Property Rights” means all copyrights, trade secrets, patents, patent applications, moral rights, contract rights and other proprietary and/or intellectual property rights.

“Licensed Software” means the iboss software program or programs, including any modified, updated, or enhanced versions of such programs that iboss may provide to Customer pursuant to this Agreement or a separate maintenance and support agreement.

“Services” means the iboss services, including the Licensed Software, that Customer has purchased from iboss’ partner.

3. SOFTWARE LICENSES. iboss grants Customer a non-exclusive, non-transferable, revocable, worldwide, royalty-free, limited license (without the right to sublicense) to use the Licensed Software and Services solely for Customer’s internal business purposes and according to the Acceptable Use Policy and Documentation.

4. LICENSE FROM CUSTOMER. Customer retains all right, title and interest in and to the Customer Content. Customer hereby grants iboss a non-exclusive, royalty-free, non-sublicensable (except as expressly permitted hereunder) and non-assignable (except as assigned as part of this Agreement) right and license to copy, modify, distribute, display and otherwise use the Customer Content, (a) as necessary to make available the Services and as required by applicable law and/or (b) on an anonymized basis for iboss internal business purposes, including to improve and maintain iboss’ products and services. iboss will maintain reasonable and appropriate physical, organizational, administrative, and technical safeguards designed to protect Customer Content from loss, misuse, unauthorized access, disclosure, alteration and destruction.

5. RESTRICTIONS. The rights granted to Customer in this Agreement are subject to the following restrictions. Customer shall not:

(a) reproduce, license, sublicense sell, resell, rent, lease, transfer, assign, distribute, host, outsource, disclose or otherwise commercially exploit the Licensed Software, or make the Licensed Software available to any third party;

(b) make the Licensed Software available to any third party for purposes of testing the Licensed Software, and disclosing publicly the results of the tests;

(c) interfere with, disrupt, modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Licensed Software;

(d) access the Licensed Software for research and development or competitive assessment purposes, or to build a similar or competitive product or service or extend term of the license granted hereunder;

(e) either publicly or privately, republish, downloaded, display, post or transmit in any form or by any means the Licensed Software or any component of it (including screenshots or other images of the Licensed Software), which includes but is not limited to electronic, mechanical, photocopying, recording or other means;

(f) interfere with, disrupt, alter, translate, or modify the Licensed Software, or create an undue burden on the Licensed Software or networks or services connected to the Licensed Software;

(g) use the Licensed Software on any mobile devices or other computer systems or hardware for which Customer has not received the necessary End-User consent(s);

(h) remove any copyright or other proprietary rights notices in the Licensed Software; or

(i) use the Licensed Software for any purpose other than the purpose for which the Licensed Software is intended.

6. CUSTOMER AND IBOSS OBLIGATIONS. Customer agrees to take all reasonable steps to safeguard the Licensed Software and the associated login credentials to ensure that no unauthorized person has access to either, and that no unauthorized copy, publication, disclosure or distribution, in whole or in part, in any form is made. Each party acknowledges and agrees that the Licensed Software and Customer Content contain valuable, confidential information and trade secrets and that the unauthorized use and/or copying of the same would be harmful to Customer or iboss. Each of Customer and iboss represents and warrants that it will comply with all laws, rules and regulations that apply to its use of the Licensed Software or Customer Content and any other activities in connection with this Agreement. Customer agrees to cause all its End-Users to comply with the Acceptable Use Policy. Customer hereby further represents and warrants that the Licensed Software will not be used to filter, screen, manage or censor Internet content for End-Users without permission from the affected End-Users. Customer hereby acknowledges and agrees that (a) Customer’s use of features, including, but not limited to desktop monitor control and reporting (DMCR), logging and alerts, are subject to all state, local, and federals laws and regulations applicable within the country of deployment, and (b) Customer will comply with all such restrictions and required disclosures.

7. EXPORT. Customer shall not export, re-export or import the Services or any portion thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control or any other United States or foreign agency or authority.

8. HARDWARE. iboss will ship to Customer any hardware that Customer has ordered through iboss’ authorized partner. Parts for hardware may be new or refurbished. Spare parts may also be new or refurbished. Except as otherwise agreed, all hardware is leased and not purchased. Upon expiration or termination of this Agreement, Customer must return hardware to iboss within seventy-two (72) hours. Hardware returned after thirty (30) days of the expiration or termination date will not be accepted. End User shall be liable to, and agrees to pay iboss for the cost of replacing or fixing hardware lost or returned damaged, as determined in iboss’ sole discretion, or attempted to be returned after thirty (30) days.

9. UPDATES. iboss may revise, update or upgrade the Services at any time without prior notice to Customer. If during the term of Customer’s Services subscription, iboss ceases to make available any Services due to a discontinuance by iboss of such Services, iboss will, through its authorized partner, provide a pro rata refund to Customer for any prepaid fees paid by Customer for the applicable Services based on the amount of time remaining in the applicable term. During Customer’s Services Subscription term, iboss may, in its sole discretion, provide Customer with updates or upgrades. iboss is not obligated to provide any updates or upgrades to the Services. Any future release, update, or other addition to functionality of the Services shall be subject to the terms of this Agreement, unless iboss expressly states otherwise.

10. IMPLEMENTATION SERVICES. iboss provides certain implementation services (the “Implementation Services”) to enable and optimize Customer’s use of the Services. iboss agrees to employ commercially reasonable efforts to complete the deployment of the Services within a specified period of time, however Customer understands and agrees that such deployment might not be completed at the end of the Implementation Services engagement, and that additional Implementation Services, including purchased Implementation Services, may be required to complete the deployment. For any Implementation Services that iboss provides to Customer, iboss warrants that the Implementation Services will be performed in a professional and workmanlike manner and that iboss has the required skills and experience to perform the Implementation Services. If Customer believes that the foregoing warranty has been breached, Customer must notify iboss or iboss’ partner of the breach no later than thirty (30) days following the date the Implementation Services were provided, and provided that a breach has, in fact, occurred, iboss will promptly correct or re-perform the Implementation Services at its own expense.

11. SUPPORT. Subject to the terms of this Agreement, during the subscription term, iboss will provide support services to Customer according to the terms of the agreement between iboss’ authorized partner and Customer, and otherwise per the Service Level Agreement located at https://www.iboss.com/service-level-agreement.

12. OWNERSHIP. All right, title, and interest, including all Intellectual Property Rights, in and to the Licensed Software shall be owned and retained by iboss or its suppliers. Any rights not expressly granted by iboss in the Agreement are reserved. Customer acknowledges that it acquires no ownership interest in the Licensed Software. iboss acknowledges and agrees that Customer is the sole and exclusive owner of all Customer Content. Any third-party software included in the Licensed Software may only be used in conjunction with the applicable product or service, and is not licensed for use independent from such product or service.

13. DISCLAIMER OF WARRANTIES. the licensed software IS provided TO CUSTOMER ON AN “AS-IS” BASIS. iboss AND ITS SUPPLIERS disclaim all express, implied or statutory warranties relating to the LICENSED SOFTWARE, including but not limited to, merchantability, fitness for a particular purpose, TITLE, and non-infringement. IBOSS DOES NOT REPRESENT OR WARRANT THAT THE LICENSED SOFTWARE OR ANY NETWORKS, SOFTWARE, OR SYSTEMS USED WITH SUCH PRODUCTS WILL BE FREE FROM VULNERABILITY, INTRUSION, ATTACK, OR OTHER DAMAGE. Certain states and/or jurisdictions do not allow the exclusion of CERTAIN WARRANTIES so the exclusions set forth above may not apply to CUSTOMER.


14.1. By iboss. iboss shall indemnify and hold Customer and its employees, officers, and directors harmless from and against any and all liabilities, claims, causes of action and suits (collectively “Claims”) arising out of third-party Claims that the Licensed Software infringes or misappropriates such third party’s intellectual proprietary rights. iboss shall, at its expense, defend such Claims and pay damages finally awarded against Customer, or paid by Customer pursuant to an executed settlement agreement, in connection therewith.

14.2. Exclusive Remedy. If the Licensed Software becomes, or in iboss’ opinion is likely to become, the subject of an infringement claim, iboss may, at its option and expense, in addition to its indemnity obligations in Section 14.1, above, either (a) procure for Customer the right to continue exercising the rights licensed to Customer in this Agreement, (b) replace or modify the Licensed Software so it becomes non-infringing, or (c) terminate this Agreement by written notice to Customer and promptly refund any prepaid amounts to Customer. Notwithstanding the foregoing, iboss will have no obligation under this Section 14.2 or otherwise with respect to any infringement claim based upon (i) any unauthorized use, reproduction, or distribution of the Licensed Software by Customer or any End User, (ii) any use of the Licensed Software in combination with other products, equipment, software, or data not supplied by iboss, except such products, equipment software and data to which the parties mutually agree, (iii) any use, reproduction, or distribution of any release of the Licensed Software other than the most current release and the next most recent prior release of the Licensed Software if the Customer has been advised of the need to upgrade by iboss in order to protect against infringement, or (iv) any modification of the technology by any person other than iboss, if the infringement would not have occurred but for such modification. This Section 14.2 states iboss’ entire liability and Customer’s sole and exclusive remedy for Customer infringement Claims.

14.3. By Customer. Customer shall to the extent permitted by the law applicable to Customer and without waiving sovereign immunity, indemnify and hold iboss and its employees, officers, and directors harmless from and against any and all third-party Claims arising from Customer’s alleged or actual breach of Sections 5 or 6 of this Agreement. Customer shall, at its expense, defend such Claims and pay damages finally awarded against iboss, or paid by iboss pursuant to an executed settlement agreement, in connection therewith.

14.4. Indemnification Procedures. The indemnification obligations in this Section 14.4 shall be subject to the indemnified party: (i) promptly notifying the indemnifying party in writing upon receiving notice of any threat or claim of such action; (ii) giving the indemnifying party exclusive control and authority over the defense and/or settlement of such claim (provided any such settlement unconditionally releases the indemnified party of all liability); and (iii) providing reasonable assistance requested by the indemnifying party, at the indemnifying party’s expense.

15. SUSPENSION. In addition to exercising any other rights available to it under this Agreement or otherwise under law, iboss may suspend Customer’s access to the Services if Customer breaches this Agreement and fails to cure such breach within thirty (30) days of written notice thereof.


17. PRIVACY AND DATA PROCESSING.  iboss’ Privacy Policy (located at https://www.iboss.com/terms/#privacy-policy) (“Privacy Policy”) explains how iboss treats personal data and protects individual privacy rights when customers use the Service. In using the Service, Customer agrees that iboss may use such data according to the Privacy Policy.  Additionally, to the extent that iboss will process on Customer’s behalf any Customer Personal Data (as defined in the iboss Data Processing Addendum (“Addendum”)) that is subject to the GDPR (as defined in the Addendum), then the terms of the Addendum  (located at https://www.iboss.com/terms/#dpa) shall apply and are hereby incorporated by reference.

18. GOVERNING LAW. This Agreement is governed by the laws of the Commonwealth of Massachusetts without regard to conflict of law principles.