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Two tiers of support, one standard of service. Every iboss deployment includes 12-hour live support at no additional charge, and Mission Critical Support adds 24x7 coverage and faster response times for the environments that cannot wait. This datasheet compares both tiers side by side: live coverage hours, response time commitments by severity level, self-service resources, and pricing.
IT and security leaders, network administrators, procurement teams, and existing iboss customers evaluating support coverage and SLA requirements for their deployment.
Standard Support is included with every iboss Cloud Platform package and provides 12-hour live phone and web chat coverage on business days (8:00am to 8:00pm EST, Monday through Friday), plus the online Technical Support Center, knowledge base, and training. Mission Critical Support extends live phone coverage to 24x7 and shortens initial response times at every severity level, down to 15 minutes for Severity Level 1. The datasheet lays out the full comparison, how support works, and how to add Mission Critical Support through your iboss sales representative.
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iboss brings together AI Security, Data Security, and App Visibility & Control. See how people and AI agents use applications, understand where sensitive data moves, and enforce policies to protect it.